Need assistance with Digital Banking? We’ve put together Frequently Asked Questions that may help! If you cannot find an answer to your question, please feel to call us at 845.452.7323 and select Option 8 to speak with a Member Services Representative about TEG’s Digital Banking.
Can my account information from my other financial institutions show in my TEGFCU digital banking?
Yes. You can link your external accounts to your TEGFCU digital banking for account aggregation and external account transfers. Link the External Account (Account Aggregation) tool on the Dashboard and link external accounts for transfers using the Transfer & Pay, Transfer, More Actions tab, and Add an Account.
How does Mobile Deposit work?
Mobile Deposit Limits are at the discretion of the Credit Union. You may deposit up to five checks per day with a total default deposit limit of $3,000.00 per day per account. Requests for a higher daily deposit limit must be submitted to the Credit Union, reviewed, and approved by the Credit Union prior to depositing items over the default deposit limits.
Select Deposit Checks, the account you wish to deposit to enter the amount of your check and endorse the back of your check according to the TEGFCU mobile deposit endorsement guidelines. You will need to endorse the back of the check in black or blue ink, and please include the following information, “For Mobile Deposit Only to TEGFCU account # ________.” You will then be prompted to take a photo of the front and back of your endorsed check with your mobile device. Be sure to capture a clear picture with all 4 corners of the check inside of your mobile device’s camera screen. Then, submit your deposit. After submitting your deposit, you will receive a confirmation message on your mobile device and an email confirmation.
What are eDocuments?
eDocuments provide electronic delivery of notices, monthly or quarterly statements, tax documents, and disclosures, which take the place of paper documents that go out via USPS. eDocuments are delivered to your digital banking immediately after they become available, and you will receive an email notification whenever an eDocument is ready for viewing. Access your eDocuments anytime, anywhere, for up to 18 months. Fast, Secure, Convenient, and Free.
What day and time are ACH transactions processed
ACH process days and times are Monday through Friday at 2:30 PM EST. If an ACH is requested on a business day after 2:30 pm EST, on weekends or holidays, the ACH will be processed on your account on the next business day.
